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Henk B

1 reviews | Active since Apr 2017

02 May 2018, 20:54

Telkom not delivering.

We have a 10meg internet line and for a few weeks now we are struggling to even get just 5meg out of it. We report it and then we dont get any service from them. Yet when our bill comes it is over R1000. Charging us for a 10meg line but not delivering on their side. We struggle to stream anything. All my friend are cancelling their telkom contracts because of this bad service and I feel like doing the same. I would definitely not recommend telkom to anyone.

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Replies (2)
Telkom
Telkom's reply15 May 2018, 07:38
Official

Good Morning Henk

Thank you for contacting us.
This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.

Please send us a private reply with your affected number. I tried to pull the details using your ID but having some issues so sorry for any frustrations caused

Your ref for this query is AI***
Regards
Jawaad
Telkom Social Media Team

HB
Henk B's update22 May 2018, 20:13
Reviewer Update
We have upgraded to a 20meg line now. The problem has been reported a few weeks ago and we are still getting slow speed. No one has pitched up to come and sort out the problem. Your service is really bad. We will not recommend your service to anyone. You can try this id number for the fault *** and we were promised a android tv box with a sim with 3 gig data every month. When we went to claim it they said we do not qualify for it. If something does not get done about this, I will make another public post about it.