Telkom (NOT) customer service

I have a query dating back to Oct/Nov 2018 which has been bouncing back and forth between *** passing the buck back to *** and it seems that neither department wants to take ownership.

My query is for the debits taken from my account for the ADSL line when I upgraded to Fibre. Per my conversation with Mendy from Telkom, she confirmed that the ADSL subscription will stop once the Fibre was installed.

However, my account was debited for the ADSL after the Fibre was installed and I am due a refund of these debit orders.

Telkom customer service does not even deserve a one star rating because their serive is non-existent.

If Telkom even reviews this, it would be really great if this issue can be resolved but I have absolutely no faith in Telkom's ability to do anything.