Telkom not correcting the overbilling of service they stopped with us and want us to cancel with them but there the ones who stopped the service

Our business took out a contract with Telkom with 2 lines and internet line in September 2013 and on 24 February 2025 they just stopped our internet and said that they are not using cooper lines anymore and we did not even receive any notice of this cancelation from Telkom by e-mail or phone call.

We are getting billed for it every moth and we said that we will not make payment on the Lite uncapped (20Mps) they are still billing us for. We phoned them a lot and today I spoke to a lady called Charmaine and she told me that we have to cancel the internet in order for them to cancel it. I told her no we did not cancel it and that they cancelled it because they stopped the internet without informing us and they must cancel with us then because we did not want to cancel it.

They are still not correcting our account or taken of the internet, and we still cannot make payment on our phone line for the business. This is very poor service from Telkom. We want to switch to fibre with Telkom, and they did send a quotation, but we are waiting for the correct quotation because the 1st one has a system on and we have our own switchboard system, which is compatible with the need for the fibre, we paid over R12 000 for it. Telkom service is very poor, and it is if they want people to go to other companies and not to be a customer from Telkom with this poor attitude.