Telkom not connecting live fibre

Hi,

Vuma just completed installing fibre in our area & confirmed that the fibre at my gate is active & ready to be connected by a Service provider. I placed an order with Telkom to switch my ADSL to fibre.

The delivered the router, but promptly cancelled, because the fibre is "not active".

THIS IS A LIE - I contacted Vuma, who confirmed that many of my neighbours, IN THE SAME STREET, are already connected.

When I phoned Telkom back, I was told that it is a red-tape issue & that it would take a month to sort out.

This isn't service.