Telkom not complying with the Consumer Protection Act

So I have been trying to upgrade my account now for the past month since I have not been able to via the store, the website, the 10213 or the email. It shows stock for the Samsung note 10 lite but when u apply the agents phone you to tell you there is no stock and I should wait until there is stock again. Yet the special is run for TODAY. How do you run a special for only today and then have no stock for TODAY? One agent even put the phone down in my ear when I told him this. The second one told me his manager will phone me to make a plan and sort this out... I am still waiting.