Telkom not closing my account

Numerous complaints and calls have been logged about faulty lines over the past 4 months. Some apparently not received. No investigations were done to get issue resolved. Telkom closed 2 of my calls claiming a Technician investigated the issue however nobody can access our complex without me opening the gates for them when Security phones. Everytime they closed the call I had to open a new call.<br> <br> I decided to cancel my account last month due no service delivery. Now I am still getting billed and Telkom still not closing my account even though I am not using the line. Telkom Call Centre Claims they have not received the Cancellation request from Cresta store and Cresta store claims they did email it to the relevant departments.<br> <br> I have tried phoning the call Centre numerous times however the line keeps giving issues.<br> <br> I find it unacceptable that I am being billed for services I am not using and not being able to have my account closed.<br> <br> Is this how TELKOM makes their income by not closing accounts and forcing people to pay?<br> <br>