Telkom not capturing info correctly and indefinitely keeps me waiting

<p>On the 31st May I signed up for home adsl. I gave my ID, utility account, bank statements.</p> <p>After leaving I received sms from Telkom. They have given me a username and email address where they have misspelled my name. They both contain the name "Rob" instead of "Rod"....it might as well be steve chang for my email address. </p> <p>They have also sms me to say they will come to my address at street number 19 instead of 19A which I provided correctly.</p> <p>I then phoned the telkom number, got hold of an agent who then put me on hold for about 11 minutes. Had put down because I could not wait longer.</p> <p>I tried emailing/ contacting and agent but they require a default number which I do not have to proceed.</p>