HB
Hermann B

1 reviews | Active since Jan 2013

03 Feb 2017, 09:36

Telkom not capable of fixing my ADSL SNR / Attenuation Noise

<p>This is a ongoing battle, logging calls and then only being closed by Telkom without anything being done about it. Since my ADSL Line has been installed I have been complaining about slow speeds. Its almost 3 years now and still the problem has not been resolved.</p> <p> </p> <p>Last wee a telkom / openserve tech visited my premesis, not knowing the difference between a power cable & telephone cable he found nothing wrong on my connections from the pole into the house and left. He said its at the exchange, the following day i got a sms saying that service was restored wich is a *** storie bacause its still slow.</p> <p> </p> <p>My current ISP is axxess and i want to upgrade my line from a 4MB to a 8Mb which i am unable to do because of the SNR & Attenuation ratings that telkom is unable to fix.</p> <p> </p> <p>Can someone that takes pride in their Job please assist me in getting this solved?</p> <p> </p>

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Replies (1)
Telkom
Telkom's reply03 Feb 2017, 11:41
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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