Telkom not cancelling service since January!

<p>On the 22nd of January 2016, I cancelled my ADSL line and ALL associated data packages with telkom, at the Cresta Telkom Shop and took out a new contract with them for the Telkom LTE package because the ADSL line (even though I paid for a 4MB line, never even reached 1MB per second on a good day.</p> <p> <br />In March 2016, I received a call from one of the Telkom consultants confirming that I've cancelled ADSL. I got very concerned and asked her why this was only cancelled now (two months later)? She rep**** that they only got to my cancellation now, but that I shouldn't worry, they will backdate it and I will not be held liable for payments.</p> <p> <br />On the 3rd of June, I got an SMS from Telkom, saying that my account was overdue and that I was now being handed over to their debt collectors. (even though there is a debit order for the LTE, so I'm paying for it each month since January).</p> <p> <br />I went to the Telkom store in Cresta, and spoke to Akhona, who checked up on all the details, and told me that although the ADSL line had been cancelled, the data package (that only works with an ADSL line) was never cancelled, and had been charged to my account every month since January. He apologised for the mistake, and ensured me that I will be fully reimbursed. (Ref no: A ********** 5).</p> <p> <br />On the 5th of June, I received a phone call from Bontsa at Telkom to confirm the cdate of cancellation of ADSL for the refund. (Ref no: ********** 06)</p> <p> <br />I then got another another SMS about a week later from them, saying I still owe them money, this time a different amount. I phoned again, and spoke to Noluvuyo on Friday the 17th of June at 9:13am - she said she will log the issue again and get back to me. She was unable to give me a reference.</p> <p><br />No one got back to me - and today I just received ANOTHER sms from Telkom, saying that my account is R1763 in arrears and will be suspended.</p> <p> <br />I don't know what to do anymore! This is exhausting :(</p>