Telkom not cancelling service for over 3 months

<p>We requested our Telkom landline and ADSL service to be cancelled on the 14th November 2017. Since the 4th October 2017 we had no service after reporting it to Telkom. Since then we have received automated replies that they are attending to the matter and till today the service has not been cancelled. The bill now keeps running up for a service that does not exist and has not been used since the 4th October 2017. We have attempted calling Karina Reddi on ********** as per the reminder sms we received. She never answers any calls from us. We have also requested Frans Mothibe at the Telkom office in Alberton City to assist and get assistance when we ask for feedback. The line has now apparently been suspended as we have not paid the account. How can we pay for a service that has not been working since the 4th October 2017 and that we requested to be canceled on the 14th November 2017. The cancellation was done via e-mail as per the Alberton City Telkom office. The e-mail address we used and got feedback from is ********** We got automated replies from them but no action. There is just nowhere we can go to get the matter escalated and resolved.</p>