Telkom not cancelling my voice line

Item: Telkom
Rating: 1
Author: Wicus C

<p>This will be the 3rd time I’m sending my voice line cancellation. I've moved to fibre. Just because I didn’t answer my phone the first time, doesn’t mean I have to resend my cancellation form. I’m not changing my mind. I want my service cancelled please. Stop forcing me to stay with Telkom, only because I didn’t answer my phone. I don’t sit and wait at my phone for phone calls. I’ve also got stuff to do. And I want a refund for End August + September. I’ve sent my 1st cancellation early August, and we’re running into September already.</p>

Helpful (0)

Replies (2)

Telkom's replyOfficial

07 Sept 2016, 10:59

Thank you for making contact with us.

Please email you affected number to

Your reference number is AI ********** .

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

**********

Telkom's reply07 Sept 2016, 10:59

Official

Thank you for making contact with us.

Please email you affected number to

Your reference number is AI ********** .

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

**********

Wicus C's updateReviewer Update

07 Sept 2016, 13:13

My affected number **********

I can't see the email address or reference number from your response

Wicus C's update07 Sept 2016, 13:13

Reviewer Update

My affected number **********

I can't see the email address or reference number from your response