Telkom not cancelling my line and charging me for their incompetence

<p>I cancelled my Telkom landline on the 3rd of October. I completed all the forms and sent them all of the requested documentation. Everytime I phone them they say my service provider, in this case, Mweb, has not released the line. When I phoned Mweb earlier today, they confirmed that the line has been cancelled on the 30th of September already and they gave me the Telkom reference number for the cancellation, i.e. ********** 93A. Is it fair that I have to keep paying line rental for an ADSL line that I am not using due to Telkom's incompetence? I have mailed and called them multiple times and no one seems interested or competent enough to assist. </p>