Telkom not cancelling my contract

This is probably the 10th complaint I'm writing to Telkom.I have spoken to the following people Kgomotso Manamela (and she had loads of stinking attitude)her team leader Levictus Makena who keeps saying "unfortunately there is nothing I can do on my side and keeps putting me on hold for over 30min.

Sinehlanhla Dlamini sent me an email confirming that my contract has been terminated and there is a credit of R1000 which only R800 was refunded I let it go thinking is Telkom being Telkom as long as my line is terminated and I wont have anything to do with them. I recently been applying for a home loan to my shock Telkom has listed me when I called I was told my account was not terminated even after the email confirmation from Sinenhlanhla.Nqobile Maphumulo confirmed that my line is not terminated but she will log a immediate cancellation request and have the fees waived (5 July 2019).On the 10th of July I spoke to Yamkela Ngxongo who said the very same thing Nqobile said and also sent an email confirming what she has done.

I spoke to a consultant on Monday who said my line has been terminated and will send a letter that I do not owe TELKOM anything so I can proceed with my bond application to this day I'm still waiting and when I spoke to Makena today he told me there is no such a thing.

This has been an ongoing issue and I'm sick and tired of Telkom incompetency and I'm not willing to wait any day longer for my name to be cleared or for ne to receive that letter.

I even sent the matter to twitter and all i received was we are still working on the matter,ive sent 2 follow up messages nothing has been done.

My contact number is *** i hope someone wil finaly call me back from Telkom because im always told they are in meetings.