Telkom not cancelling my account

To whom it may concern:<br> I have been trying to cancel my Telkom ADSL account and Line since November. Phoned all the people, completed all the paperwork, but no cancellation. End of the month Debit still went off. <br> Then I followed the whole process again and was told that I was given the incorrect email address to cancel(obviously there is no phone number for this, only email) and again I completed all docs and sent to new email address. Again nothing happened(even though I received a confirm email that they received my cancellation request and a consultant will be in touch within 48hrs - still waiting on that one).<br> Yesterday I phoned again and spoke to a person named Abulele and was told that he would escalate it and return my call before COB to confirm. No call received. <br> I tried calling again today, but no I can't even get through. <br> Telkom owes me 2 months worth of line rental and cost(R579x2) and still needs to cancel my account.<br> Hoping this would get some response from them.