Telkom not cancelling contracts

I saw a data advert online for 10gbs for R139 per month including a router. I completed the online form and a day or so later was contacted by a sales agent.

Early on during the sale I asked if the package worked where I reside as we do not have a Telkom coverage and roam on the MTN network. The sales agent confirmed this was correct but the contract would initially need an address for a place with a Telkom coverage in order for the take up to be completed. I would be able to use the package anywhere afterwards.

So the contract was taken based on that I could use it where I reside which is where I’m based due to work, but alsoI provided my home residential address where there is coverage.

When I received the device and SIM it did not work, the first call centre agent said it was not activated and the proceeded to activate it asked that I wait at least a day or so. After a day it still did not work and I called again where it was picked up that I should not have been sold the package as it does NOT roam on other networks but require TELKOM coverage. At this point I asked that it be cancelled as I was **** to.

More than a year after this, I am receiving threatening communications that my account has been handed over. I have had numerous references and they were closed with no reasons provided when I check under my online profile with Telkom.