Telkom not cancelling contract

I cancelled my contract with the required form on 30 Nov and this was the email I received from Telkom on 22 Dec.<br> Retentions - Cancellations TM 12/22/15<br> to me <br> Good day Sir/Madam,<br> Hope this mail finds you well.<br> Please accept our sincere apologies on any inconvenience caused and the delayed response to your email.<br> The reference number of the case logged as per the request in question is ***8<br> , you can follow up on it anytime on 081180 and rest assured that someone will be in contact with you to advise the turn-around-time it will take to address and resolve this matter with you accordingly.<br> Thanking you in advance...<br> Telkom_Retentions.<br> As at today and many frustrating calls with the agents answering the call centre 081180 my contract is still not cancelled. Ref ***3 called on 9 Jan, Ref: Salinda called on 21 Jan, called on 29 Jan where I was put on hold for more than 40 min before I put down the phone. On 2 FEb I was put on hold again for an hour when I decided to end the call. <br> What is my next step as I couldn't cancel the debit order today either? Should I go to National Consumer Protector.