Telkom not cancelling adsl line

<p>I went to the Telkom shop in Bayside Mall at the end of August to cancel my line. Filled in the form and the consultant said she will mail it to the correct department. She informed me that I will still pay for September but not October as the line will be cancelled bedore October. Today I receive an invoice from Telkom for October. I call the call centre and they say no cancellation has been issued. So now I have to pay for probably another 2-3 months to get my line cancelled. This is completly pathetic and itterly unacceptable. I don't know were the message got lost but it cannot be that hard just to cancel line.</p>