Telkom not bothered

I have a 10mb ADSL line from Telkom, up until last month my speeds have been syncing at about 4 or 5 mb, for my requirements its not optimal for me, Ive spoken to about 5 different people on facebook which keep doing port resets with no actuall results, on the call line its the same thing.

They keep saying they will send a technition but instead i get an sms saying please rate the guy that helped you, who never even bothered to come.

It shouldnt take over a month to check and sort this problem out