SZ
SINOTHANDO Z

1 reviews | Active since May 2018

30 May 2018, 13:48

TELKOM NOT BEING TRANSPARENT

I signed up a contract in January as I was ****** in December. When I signed up this contract I made it clear to the consultant that I want it to be capped as I had a flexible plan with another network so all I needed was a handset and nothing more. I was not aware from the first month that it was not capped. Its only on the third month when I had to pay R800 that I went to go query as that was not the contract was supposed to charge me. When I got there the consultant kept on telling me that "HE REMEMBERS MY CLEAR INSTRUCTION, AND DID THAT".........with that being said the problem was still not fixed as I had to pay that money which I did not know about. They advised me that they capped it but still it wasn't up until I went for there again and still no solution, they just kept telling me that its capped. This month again they charged me R700 whereas my contract is R345.........I want my money back because this is not what I agreed on even the consultant attested to it so its TELKOMS FAULT!!!!!!

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Replies (1)
Telkom
Telkom's reply10 Jun 2018, 18:10
Official

Good day SINOTZ

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards

Gerard

Telkom Social Media Team

Best regards,