Telkom not Ayoba

I have been struggling with Telkom's poor network. My business depends on the internet for point of sales, VOIP etc

The signal keeps on dropping, most of the time it doesn't work at all. Upgraded to a 20Mbps line( which im still not getting when doing a speedtest)

I can't even recall how many agents I spoke to. Went to an extent of buying a new router , I have plenty of reference numbers. Calls are closed without checking if my problem is solved. Tried calling again today , my call was put on hold. here are some of the reference numbers I remember.

61ctz210521 34ctk*** last ***