Telkom not attending to telephone line faults.

Telkom technician not arriving to repair faulty telephone after phoning to confirm I am at home. This is the poorest show from Telkom side. Struggling already from Tuesday morning till Thursday without telephone and internet. Already reported the fault several times and still no show. And then I must pay for a service that I can't use. That does not work out.And if I don't pay for the service then my telephone gets cut and I get a bad credit record from Telkom. That is not the way to work.