Telkom Not Attending To A Call Out

After purchasing the Telkom B315 LTE router, I was promised connection speed of about 90Mb/s(download). My connection speed in not even half of what was promised. Telkom confirmed with my physical address that my area was fully covered by LTE signal(up to 150Mb/s download). <br> <br> A call was logged with Telkom call centre on the 27.03.2016(***) regarding my poor download speed with the new router. A few follow-up calls were made and each time a supervisor on duty would always assure me that my problem was been attended to with 72 working from the initial call. <br> <br> Thus far no technician has been dispatched as promised and there is no telling when this will happen. This so alarming that Telkom can give such empty promises, not only with their products but also with the low level customer service they provide. There is absolutely so sense of customer prioritization at all. Everyone just needs to queue up until they feel ready to action the query.<br> <br> I am totally disappointed at the level of service, if any service at all, that Telkom provides to their clients. This is all good reason why Telkom should refund me for every single day that passed without a technician coming.