Telkom not assisting with no mobile network problem

I received my 3G FLLA Wi-Fi phone on 25/11/2019, and I was told by the consultant that my phone would be activated 24-48 hours later. My phone keeps saying mobile network unavailable. The contact number as per the basic user set up guide states to dial 081 180 if the phone gives the above error. I have contacted that number and have been advised by a rude consultant that it was the incorrect number and I have been given several other numbers 10210 and 10810. I have been told by these several consultants that one deals with mobile phones I must call the land line department. When I eventually get through to the land line department I am told that because the phone uses a sim card it is a mobile phone. I now left confused. All this numbers were unable to assist me. I am highly frustrated as Telkom does not provide effective customer service and now I am left with a phone that does not work and is of no use to me. Telkom has not kept to their side of the agreement as the phone has not been activated as promised by the sales consultant, who was so eager to sell me this phone and hence made false promises. I am further disappointed that as a customer I must be posted pillar to post and left feeling disappointed and highly frustrated.