Telkom not assisting keeps on cancelling my order

I have app**** for the At home promotion of R899 somebody called me completed all my details when I try do phone and follow up on the number they sms me it tells me the number is not working. So i decided to phone the 10210 line for 3 days now and they take my details when i follow up they tell me my order was cancelled they transfer me to one department just to hear that they cant help they are transferring me to another department on top of if all they take about nearly an hour to answer your call. And at the end of today I still don't have a order number and if I do manager to get one it will take 7 - 21 days for completion. All I want is to get what I order but with now luck. This is really a bad service from Telkom and this is my first time account.