Telkom not assisting for majn business line

Our main Telkom line is faulty and have logged a call for fault.<br> It has been 3 days and no response. This is our main line for incoming business and we are losing money every minute. Surely they can understand that this is important to prioritize such a repair. I am on the the phone holding ,while typing this report. This is how slow their service is. And I am still holding...