RP
Rajan P
1 reviews | Active since Nov 2010
25 Apr 2018, 10:00
Telkom not answer phones for to landline fault and online fault reporting not working
i am trying for one week , calling 10210, it redirects the call to 10213 ( directory enquiries ) when the staff answers he can help , they don't know why the calls redirects to directory enquiries. My Telkom land line at home is dead for so long , no help at hand. when I try the online logging for faults the system comes up with errors no luck no where, should we cancel contract get a reliable service provider
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Replies (2)RP
Rajan P's updateReviewer Update
08 May 2018, 12:27Good day Sir,
I need to cancel my contract number ********** 21 on phone number 011- ********** , I tries to cancel using the online pdf but all the e mail address bounce back yet these are the e mail addresses on the form , V150917 , I tried to use the online cancelation procedure but it breaks and goes nowhere, I paid all my outstanding balances as at 04.05.2018, Please urgently cancel and close my account - **********
RP
Rajan P's update08 May 2018, 12:27
Reviewer Update
Good day Sir,
I need to cancel my contract number ********** 21 on phone number 011- ********** , I tries to cancel using the online pdf but all the e mail address bounce back yet these are the e mail addresses on the form , V150917 , I tried to use the online cancelation procedure but it breaks and goes nowhere, I paid all my outstanding balances as at 04.05.2018, Please urgently cancel and close my account - **********
RP
Rajan P's updateReviewer Update
29 Jan 2019, 11:20Poor service
after this above instruction to Telkom to close my account , they did nothing , but since handed me over to Debt Collectors, named www.Debt-in.co.za to collect from me, I gave them the full honest story once more again.
1. April 2018 I tried to cancel my account online with Telkom , their online system failed- it timed out
2. In April 2018 I E mail my cancellation to them as per their websites instructions, it failed they gave “unusable” E address on website
3. On 25 April 2018 I reported Telkom to WWW.Hellopeter.comfor poor service and to cancel my landline .
4. On 8th May 2018 -13 days later A Telkom media manager named Tumelo rep**** on ‘Hello Peter”, I gave him my instructions that I paid my account up to date as at that day in May 2018 and instructed him online to cancel my account and close it .
5. See my evidence line below, when they stopped posting my monthly bill via post office I was confident that the account was closed and more the line was never working or in operation from May 2018 anyway .
6. I will log this call further on “Hello Peter” today to re enforce what I said , I will also if needed write to the CEO of Telkom Mr Sipho Maseko with my evidence.
FINALLY TELKOM _ please close my account as at last full and final payment May 2018
RP
Rajan P's update29 Jan 2019, 11:20
Reviewer Update
Poor service
after this above instruction to Telkom to close my account , they did nothing , but since handed me over to Debt Collectors, named www.Debt-in.co.za to collect from me, I gave them the full honest story once more again.
1. April 2018 I tried to cancel my account online with Telkom , their online system failed- it timed out
2. In April 2018 I E mail my cancellation to them as per their websites instructions, it failed they gave “unusable” E address on website
3. On 25 April 2018 I reported Telkom to WWW.Hellopeter.comfor poor service and to cancel my landline .
4. On 8th May 2018 -13 days later A Telkom media manager named Tumelo rep**** on ‘Hello Peter”, I gave him my instructions that I paid my account up to date as at that day in May 2018 and instructed him online to cancel my account and close it .
5. See my evidence line below, when they stopped posting my monthly bill via post office I was confident that the account was closed and more the line was never working or in operation from May 2018 anyway .
6. I will log this call further on “Hello Peter” today to re enforce what I said , I will also if needed write to the CEO of Telkom Mr Sipho Maseko with my evidence.
FINALLY TELKOM _ please close my account as at last full and final payment May 2018