Telkom not allocating payments despite debit orders

I have a cellphone contract with Telkom. They debit my account on the last day of every month without fail. However, the payments do not reflect on their side. I am asked to send my statements every month for them to allocate the payments despite the fact that they debit my account. To date payments from two months ago haven’t been allocated and now they’ve charged me about R200 extra for late payment. Every time I call their useless call centre I am asked to forward my bank statements which I do and nothing happens afterwards. I decided to go to Telkom direct store thinking this would help. The consultant at the store asked me to give her my bank statements which I did and still Telkom has not allocated the payments and they keep charging me more…. The consultant told me that the problem is that Telkom is using a third party to debit my account hence the allocations are not happening. I have forwarded my statements to more than four consultants and NOTHING has happened.

Now as a customer, where do I run to for assistance? I wish I never took out a contract with Telkom. They are so inefficient, it’s no wonder they’re failing and will totally collapse at this rate.

My advise is, STAY AWAY FROM TELKOM