Telkom not addressing poor service - 4weeks

Problems with DSL line started on 15th June 2015. A fault was logged through calling 10210. Technician was sent out and had found issues with the line and made some changes. As soon as he left the problems started occuring again - connection dropping, internet completely unusable. Called Telkom at 10210 again to report the issue had not been resolved, they would not reopen the fault and made me log a new fault so have to wait to be end of the queue again. No internet for 2 week, yet being billed for a 4mb (faster DSL) package. Escalation took over 4 days. SMS received to say fault restored yet no change - service still inoperable. After several additional faults logged, we are still waiting for Telkom to address the issue. They have invoiced for services not rendered and failed to prioritised a fault which has been going on for four weeks now.