Telkom not activating add on products therefore i used data instead of the added package data ??

<p>I recently change my line speed on my adsl , when speaking to Siphamandia Lungelo Vincent , during my line upgrade i asked to add on Showmax in order not to deplete my soft cap data , over the last weekend i used Showmax only to learn that showmax wasnt activated ,so i lost 10 gig from my data ,,, Today the 5 th Sept i called sales dept whom told me this could be done , i then chat online whomrefered my bact to sales dept .after another conversation with Vincent it is now active. i f i didnt check my usage on the website i would never have known about this in active package which leaves my stranded with out data in about a week or so .Yuo are welcome to listen to the recoding between the parties to acertain if im speaking the truth .no w i need the know if telkom are going to do do to rectify my data already dep[leted due to Telkom not activating as per my request last week Wednesday</p>