Telkom not able to track my ADSL order

I app**** for ADSL on the 21 of December (Ref # ********** 46A) and I have had no joy in following up. I had to call in to get the order reference number and I have been told that my order is still pending because the are still "verifying my address". I have given them my address at least 3 times and I still dont know what they are verifying. Please make me understand.