Telkom not able to supply basic DSL service

We have performed a change of ownership on a DSL and Voice line and it was changed sucessfully. The DSL line was not working and we have been struggling for two weeks to get this resolved. Due to the different departments at Telkom passing the buck we have done the following, some of them a couple of times :(<br> <br> a) The line has been verified<br> <br> b) The line has been requested to be moved from the general holding pool back to Telkom.<br> <br> c) Telkom has been informed (multiple occasions) that they should manage the line and the line will not be managed by the ISP.<br> <br> d) According to your one technical department the line is not currently in a holding pool but suspended due to an billing problem. According to Billing this is not the case.<br> <br> e) According to another technical department the line is a a holding pool and Telkom does not yet manage the line.<br> <br> f) This issue has been on-going for 2 weeks.<br> <br> g) Currently your technical staff cannot even perform a test on this line as it is suspended.<br> <br> h) As there is no physical problem on the line I am not even able to log an error and get an reference number.<br> <br> I have been promised multiple times that someone will phone me back without any success.