Telkom not able to resolve my account dispute

Background<br> I was contacted telephonically by a salesperson for Telkom offering me the deal where I would receive a faster line and a DSTV Explora for not much more monthly.My monthly account at the time was R500 and the person stated that an increase of only R80 would occur,knowing the calls are recorded I repeatedly asked the person to repeat to me that if I accept the deal that my monthly account would be roughly R580 and not a cent more.Due to believing the person and her statement I proceeded to accept the offer. <br> <br> I realised my account was much more monthly.The lady at telkom picked up that I was charged for the router that should have been free (this matter has been resolved).She also stated to me that my monthly account is roughly R780!!She registered the dispute..a while later I received 2 missed calls from a private number(could not answer at the time)I then recieved a sms from a \Charmaine"with many spelling mistakes"