TELKOM NOT ABLE TO HELP YOU

I app**** for a phone on 10th of May, I received an sms on the 14th May that in the next 3 days they will deduct the money for the account. They did that. I received another sms on the 16th of May Dear customer, Your order has been Pre-Approved, we will be processing your order shortly. Regards Telkom Sales Team. On the 26th of May another sms Telkom SA: Thank you for ordering a Mobile deal with Telkom. Your order has been processed, however we are awaiting stock and you will be updated once stock is available. Please expect further communication from us in this regard. Kindly email us at *** should you require assistance. Thank you for choosing Telkom. And the same sms on the 28th of May. If I go on to the website to track my order i get a "Sorry to see you leave" with 2 seperate dates one in may and one in June. When I saw the first one I phoned in and they told me everything is still fine they are just waiting for the stock. Then I saw the second one and from there on no one can help me, I've phoned in, emailed and requested a call back. Today after holding for 45min the lady told me that the offer was only for the first 1000 people and for May I am to late. I informed her that I did apply in early May she told me I must hang up and dail option 4: upgrade (HOW THE HELL CAN I UPGRADE IF I DONT EVEN HAVE THE PHONE?) Ive been holding for 25min they cant help me. Now Im on the phone holding for 20min and still holding! This is really bad service from your side! And the worst of all you took the money and you cant even tell me what is going on