1 reviews | Active since Feb 2011
Telkom not able to cancel Debit Order and keep taking money every month after 5 months an 10 emails.
<p>I am so frustrated with the time wasted with Telkom to cancel a Simple LTE Business Line. I cancelled this line on 24 August 2016. I spoke to an operator and he send the cancellation forms. After submitting these forms a few times with read confirmations I received confirmation. For the month of October I was in Credit with the amount of R699.00. The latest account shows I still owe them R699.00.</p> <p>After the calling the call centre to enquire I was advised that they tried to call me on my Cellphone 3 times to confirm (with no reply.....on my Business Phone) they closed the case and keep on Billing!!!!!!!!!!!!!!!!! </p> <p>Once Telkom has your Debit Order Details they keep on taking your money. I was considering moving the the Business Mobile Phones and Fibre line to Telkom but now I will not do it....It is a waste of time....</p>
Hi Thanks for the Response.
I trust this will be resolved and the Credit Paid back to me. I have instructed Nedbank to Stop/return the Debit order. I trsut you will not Blacklist my account as well now?
As a Business owner I do not want to waste more time on such issues.
Hi Thanks for the Response.
I trust this will be resolved and the Credit Paid back to me. I have instructed Nedbank to Stop/return the Debit order. I trsut you will not Blacklist my account as well now?
As a Business owner I do not want to waste more time on such issues.
Good day Daan,
Please note that your query has been logged and sent to our Retentions Team for cancellation; case number ***8.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Good day Daan,
Please note that your query has been logged and sent to our Retentions Team for cancellation; case number ***8.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Hi. Even after this Communication and a new referance and Me Blocking this at Nedbank. Guess WHAT ???????.
Last night 2 Amounts were once again deducted from my account. STILL NOTHING WAS DONE TO RESOLVE THIS ISSUE.................DO NOT SIGN DEBIT ORDERS WITH TELKOM !!!!!!!!!!!!
They are NOT Capable of cancelling a Simple DSL Service After 6 Months ......Shocking.
Hi. Even after this Communication and a new referance and Me Blocking this at Nedbank. Guess WHAT ???????.
Last night 2 Amounts were once again deducted from my account. STILL NOTHING WAS DONE TO RESOLVE THIS ISSUE.................DO NOT SIGN DEBIT ORDERS WITH TELKOM !!!!!!!!!!!!
They are NOT Capable of cancelling a Simple DSL Service After 6 Months ......Shocking.
Hi. Last Night the amount of R 2 097.00 plus the amounts from before that was taken from the Debit order was once again taken from my account. After spending approx 2 hours with the online chat from Telkom. I was advised the ref I used was closed .........DUE TO CUSTOMER NOT AVAILABLE (I am a Business owner with a Business cell phone with 9 staff) and yet I could not be contacted and it was closed. They still deduct the money and I still can not stop the Debit order. The call was closed.....I still have No Success ??????
Hi. Last Night the amount of R 2 097.00 plus the amounts from before that was taken from the Debit order was once again taken from my account. After spending approx 2 hours with the online chat from Telkom. I was advised the ref I used was closed .........DUE TO CUSTOMER NOT AVAILABLE (I am a Business owner with a Business cell phone with 9 staff) and yet I could not be contacted and it was closed. They still deduct the money and I still can not stop the Debit order. The call was closed.....I still have No Success ??????