TELKOM - NOT A SERVICE PROVIDER!!!!

I have been trying to cancel my Telkom contract for 2 months now. I have reverted to the call centre who keep referring me to the website for cancellation, emails with no reply, facebook who also refers me to the website. When cancelling on the website I get the following message "You will receive an SMS and Email with a reference number that can be used to follow up on your request." No email or SMS after doing this more than 5 times!

My cancellation is due to call centre agents phoning me for 12 months asking if we would upgrade to fibre, on which my reply more than 10 times was yes. No fibre as of yet. (if you indeed record all your call for quality purpose you will find all my recordings)

I NEED ASSISTANCE!!!!!! YOU ARE IN NO WAY A "SERVICE PROVIDER".