telkom not a one stop shop

So Telkom's idea of customer service is you walking into their shop and taking out a new contract. It seems according to them the only reason why anyone would want to speak to an agent face to face is taking out a new contract. I went to the shop on saturday, to cancel one contract, taking out a new contract and and put a charge limit on a data contract. The agent was happy to help me take out the new contract, but he could not help me with the other two stuff i wanted to do. What bull is this. its so easy taking out new contracts. I told the agent i going to look for alternatives, the ******* told me its fine sir.

Needless to say i'm switching.

thank you