Telkom Northgate

On 29 December I got a Freeme sim card. The process was absolutely seamless and took less than 20min.

The consultant made me aware of the once of connection fee if I chose a month to month contract and said that if I instead took the 24 month contract there would be no connection fee. I opted for the latter.

On 2 January I logged into my Telkom account and saw that that the connection fee was in fact charged.

I phoned the call centre only to find out that because I went to the store directly, they cannot help me and they referred me back to the store.

I have tried to phone the store about 20 times in the last 36 hours on 2 different numbers, one on the initial invoice I got on the 29th (which does not reflect the connection fee) and the other on the website, but NO ONE EVER answers.

I don't see how it is possible for a store to not answer the phone for 2 days, but I guess that is one approach to not have to deal with unhappy customers...