TELKOM - NONCHALANT to the desperate PLEA of a PENSIONER!!!!!!

<p>My mother, who is based in Ladysmith KZN, has been calling telkom every week since the beginning of October 2016 & is experiencing absolutely NO JOY, NO SERVICE, a NONCHALANT attitude, numerous reference numbers with incorrect data logged on her fault request with each & every call!! Between my mum & I we have been on the phone weekly with Telkom to NO JOY & our request is so simple; REMOVE the Telkom pole in my mums back yard URGENTLY! With each week my mum is accruing costs from her builders since the pole is in the way of the building structure going up & is delaying the builders jobs, keeping them from other jobs & is causing my mum who is a pensioner some hefty delay costs!! This morning’s follow up call (8 Feb 2017) left MUCH to be desired, we spoke to Vukile Stokye @ 10:27 who managed to find our details on ONE OF OUR MANY ref number calls & confirmed that the last call we made on that reference number was 20 Jan 2017 & that no technician or any employee of telkom has even moved, actioned or honoured the lodged request/fault. He went on to reveal that the physical address his colleague assigned to the call is so incorrect we don’t even know it - in fact it’s an address in johannesburg!! However at no means possible is he or will he correct that address - although they lodged the fault with the incorrect address they are unwilling to correct it and cannot be bothered as correcting incorrect addresses that they logged is for another department to do! No sense of accountability, follow through, service delivery, no commitment or dedication to us the public that they render a paid for service too! What more do we need to do to avoid this incompetence and just get a TELKOM POLE OUT OF OUR BACK YARD - right now I believe we would have much more luck at getting service from a cold stone ROCK! We have been to a walk in centre that assured us that they would come out and attend to the request along with our numerous calls since Oct - Telkom let us know what we need to do to get your technicians to do what they are paid to do and we will do it! </p>