Telkom non service cancellation of lines

To whom it may concern:

I have a problem since 2016.

My lines where off from March 2016 until August 2016. (no service)

Which I have paid all the fees towards ********** and ********** .

In July 2016 Sidhir from Telkom Pietermaritzburg made a plan and reroute my Telkom lines to town side 21/07/2017 which took some time to do as well. Which was done, and he said it is a current account that will have new telephone lines don’t need to cancel my lines it will be transferred to new numbers fault nr: 77CNK080716 ********** and ********** .

In between we did sent a cancellation letter as above to Telkom to cancel these lines, as I received two new lines as I was kept on billing for the old lines.

On my Telkom bill every month I receive service to be paid for ********** since March 2016 to current. Which this monies is owed to me. As I pay for three Telkom lines. Which two of them are adsl which I don’t need two adsl lines.

Now,

Since August 2017 I did again have no service, and also still paying for these accounts, my one line ********** is in working order since 23/01/2018 in the mean time I had to divert all calls to another line, which I also had to pay for every incoming call line ********** which is the adsl line, have not been working since August 2017 and I am still paying on this as well.

Now, if I don’t settle my account my one working line will be cut. But Telkom cannot sort this out.

My telecom guy has been dealing with this since then, and no progress on what is happening to this transferring of telephone numbers.

Please forward this email to the accounts department as well, as I can not find an email to query this account for over payment and non-service received.