Telkom non-responsive to fault on line

Item: Telkom
Rating: 2
Author: Jacques P

Since 15 July my Telkom landline and ADSL have been off. Initially I called to log a fault and there was a \fault in the area". I left it for a week - no response. Then I logged a fault (682CWK200715). I received an auto e-mail that they would deal with it. A week later I escalated the fault (29/7) and received another auto-mail from the escalation centre"

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Replies (1)

Telkom's replyOfficial

11 Aug 2015, 18:24

Hello J_du_Preez,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM133505.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Telkom's reply11 Aug 2015, 18:24

Official