ST
Stephen T
1 reviews | Active since Jun 2018
08 Oct 2018, 11:13
Telkom non responsive. Avoidance
My landline is working but my internet has been down since the 23 September. Spoken to at least 30 people from finance and technical support and no one can resolve my issue. Emailed supervisors with no reply. Even posted on Facebook and messaged with no reply. Been running around in circles for 2 weeks now and no one seems to know or care about my issue and how long it will take to be resolved.
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Telkom's replyOfficial
04 Nov 2018, 16:16Good Day
We have tasked this matter to our testing centre and they have confirmed your service has been restored.
Please note that Telkom will soon no longer be a business that responds on Hello peter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special forces team can help resolve any issues or escalations you might have. Thank you. Click here https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's reply04 Nov 2018, 16:16
Official
Good Day
We have tasked this matter to our testing centre and they have confirmed your service has been restored.
Please note that Telkom will soon no longer be a business that responds on Hello peter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special forces team can help resolve any issues or escalations you might have. Thank you. Click here https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.
Regards
Telkom Social Media Team
Bronwyn
Best regards,