TELKOM non existent customer support

Although there does not seem much point in reviewing TELKOM going by the number of complaints and their response thereto

Having been with TELKOM for too many years, being forced off ADSL onto fiber at a package of R499 against current offering of R399/month (new accounts only). That is what you get for loyalty 31 May 2021 I received an SMS from Telkom, I was hopeful of partial financial relief: "Great news from Telkom: As a valued customer, we have upgraded your 10Mbps Fibre to 25Mbps, as well as reduced your subscription from R499 to R449pm. That means more than double the speed for less than you are paying now. Live, learn, work and play from home. Telkom Team."

The speed change happened reasonably quickly, but for three months I have been asking for the subscription to be changed as promised. ABSOLUTELY NO JOY. I have popped into two TELKOM SHOPS, loaded with supporting print outs only to be turned away and told they do not handle account issues which I must resolve with consultant 10210. Despite repeated calls no success. My last call I requested to speak with supervisor and was told this was not possible as consultant was working from home. I then asked to escalate to her supervisor to contact me on landline or cell. No surprise nothing happened If only one could sit/stand in front of an employee and resolve issue. Each time consultant is contacted a complaint is logged and you are told to check your next account. Sometimes I am requested to rate my experience (which is probably not the consultant fault), but I have to give lowest rating possible, this does even get a response.

I would change my service provider except the pain of going thru email change Very frustrating