TELKOM NON DELIVERY OF SERVICE

TELKOM service line ***belongs to an 84 year old who resides in an old age home and is in a wheelchair. She has no cell phone and cannot contact her family. The telephone has been out of order since 22 July - reference 236CRZ220715. On the 18th August, after several calls the fault was escalated and a reference numer 727252 was given. Several calls have since been made and still the same answer is being given in that there is a back log and someone will attend to it sometime - when? no one can tell. Is this fair when she pays her account on time.<br>