Telkom NON Closure of account

I would like to share my Daughters experience with this company At the end of March 2025 she went in to Shelly Beach Centre to cancel her contract Again she went to the same Shop to have her Contract cancelled on the 25th of Aprils spoke to the same person each time "Andile Mahkize " Each time this person confirmed that her contract was in fact cancelled on the system but she is still been charged for her contract. No time was she given a reference number or even sent a mail. @Telkom This is what happens when i put *********** people or even maybe untrained people assisting your clients Your company is a joke and confirming twice that her contract had been cancelled and still two months later still bee charged for the contract is unacceptable. Please have someone that is willing and ABLE to assist in this mater contact my Daughter and get this closed off. We expect the full refund of the monies taken due to your incompetence with a simple thing like closing and account. Her phone number "***" Maybe you should look into getting people to work at your branches that actually want to help people and not make a mockery of your company.