Telkom no WiFi ,no service, no response.

It's now been 44 days without WiFi. I've phoned so many times, sent numerous emails, SMSs and call me's.Thats where it stays. The greater Mafunza, Elandskop area that gets served by their "Conner house tower, site no:ER2035 has been down since 25 okt 2020. Imagine all those students that couldn't use WiFi to do their school work or prepare for exams. This was explained to Telkom. They are still billing us for uncapped WiFi. We have 5 free me contract phones in our household and must use up that data instead of the uncapped. That doesn't go far. I'm sick and tired of how sorry they are for the inconvenience, and they'll escalate it! The Telkom ref no: ***9. We stay in a rural area and they refuse to run a landline to my house because it's not cost effective. Can someone plz help?