Telkom no technical support

Hi all. On the 28 December 2018 I reported a fault on my ADSL line at home. I was told the technician will be allocated and he\she will contact me. After a week there was no call and line was still down. I decided to call every day there after. I was told they will escalate my fault, cable was ******, technicians are working on it and will get back to me, bulk order ( even if I tell them that I am the only one experiencing the problem in my area), told them that the box outside my house looks like it's gonna fall, no one has done anything. Today it's 35 day I reported the fault and no one has come back to me. I even spoke to Candy the team leader who gave me hope, that was last week, same as the other, empty promises.

Telkom service is terrible and I am looking for another ADSL\ internet supplier. I am paying every Month and for December 2018 I payed for no service. No one keeps you on the loop. I rate the call center agents 0 and no one calls me to findout why low ratings.

I am very angry and disappointed at Telkom.

NS Madi