TELKOM - no surprise, instant FAIL!

I had a contract with Telkom for a few years now - every upgrade was a mission! I had recently cancelled my contract and converted to prepaid - which required 30days notice....so when my son's contract was due, I logged on to the website instructing: "Please cancel this 065 contract effective 31 Jan 2021; then convert to prepaid" (Since it was already 5 Nov) I further requested: "If possible, convert my 061 to this contract" (since it's just a data contract)

My son's 065 number was cancelled and became inactive; so when I logged a query online, I was told it was actioned mid-NOV as requested! Further calls resulted as I was then BILLED 1 DEC for his contract; the consultant advising we are billed after the fact...My question then was " I am billed for the month but he didnt have access for that month" New call logged....each time the consultant "has to escalate and will feedback with in 48-72hrs"..... I am definitely taking my business elsewhere! There is NO accountability from anyone; They just take your money and shove the responsibility to the next person

PATHETIC