Telkom No support - *****s money!

I've made a payment 5 November 2024 which still has not been allocated to my account. I've sent numerous emails with the pop attached with no luck. I've phoned customer services multiple times but the call is just going around in circles with options.

How can a business operate with this poor level of customer service? Is there really no one that can assist one with accounts? I can not accept that I paid money and now it can't be allocated to my account. It's like *****ing money!! I would not recommend anyone to do business with them!