RD
Richard D'Aguiar

1 reviews | Active since Jan 2015

10 Feb 2015, 14:04

TELKOM NO SHOW OF TECHNICIANS ON SCHEDULED DATE

Hi There,<br> <br> with our ADSL application we had an installation date, I took off work to be home for the installation.<br> The technicians arrived at 18h00 that evening and then informed me that they could not install the ADSL, they needed extra permission the next morning for a port of some sort.<br> <br> I was assured that they would return the next morning to install. NO SHOW!!!<br> <br> I have been calling the customer contact number, been on hold for up to 30 minutes at a time. <br> Seeing as I am trying to install a Telkom landline, each call has cost me R50!!!!! I have used up hundreds of rands!<br> <br> Please contact me urgently regarding the no show of the technicians.<br> <br> ***/ ***<br> <br> You immediate response would be greatly appreciated.<br> <br> Kind regards,<br> Richard

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Replies (1)
Telkom
Telkom's reply10 Feb 2015, 16:22
Official
Hello richarddaguiar,

We apologize for the inconvenience caused.

We assure you that an investigation into the incident is currently underway.

Your social media reference number SM78981.

Regards,
WilliamLetwaba
Social Media Team