1 reviews | Active since Jun 2013
TELKOM NO SHOW AND NO COMMUNICATION - 878699
<p>hi there. *** we ordered a line to be installed at Westridge on the 21st July for ADSL PURPOSES. Telkom arrived and then said they had to get a cable pulled and that they would be back the next day. The next day Telkom arrived &c said they are storting out the line and then that is basically the last we have heard from them. We have instigated a escallation about 3 times, we have called about 15 times and have spent at least R250 being on hold to telkom 10210 for 20-40 minutes at a time. The Chat function on sales is non responsive. When we talk to customer services who are so unhelpful we are told 1) there is no problem and or 2) there is an infratuture problem or again today 3) there is no problem and this could be open ended.. ie no resolution in sight.... today we have again spoke to Telkom at our own costs AGAIN and again escalation. We are given conflicting stories everytime WE call Telkom to ask what is going on. please can we get our phone line sorted so we can get ADSL. someone in technical support , Nandi and we are still waiting...</p>
We have emailed Telkom on this date above and we have sent again all of our contact details again. the reference number shows the case and has all the info on the system so why are you asking for it AGAIN,, . we still dont have a land line installed at the address and again we have spent over R150 of airtime trying to get hold of Telkom sales department and technical departments to get claritty on this this is really poor treatmenr and non existant service, i respectfully request that this matter is resolved today. so as of now we have spent in excess of R500 trying to get a Line installed at this address. will Telkom refund us this airtime amount? will the line ever be installed.
We have emailed Telkom on this date above and we have sent again all of our contact details again. the reference number shows the case and has all the info on the system so why are you asking for it AGAIN,, . we still dont have a land line installed at the address and again we have spent over R150 of airtime trying to get hold of Telkom sales department and technical departments to get claritty on this this is really poor treatmenr and non existant service, i respectfully request that this matter is resolved today. so as of now we have spent in excess of R500 trying to get a Line installed at this address. will Telkom refund us this airtime amount? will the line ever be installed.
still no phone line and no reponse from telkom for over 3 weeks and spent over R750 on airtime being on hold the whole time..
still no phone line and no reponse from telkom for over 3 weeks and spent over R750 on airtime being on hold the whole time..
hello , it is now over a month and i still dont have the phone line that i ordered, i dont believe that a Telkom line cannot be installed or problem solved in 4 weeks? i have escalated it over 7 times in this period - Telkom update as of Friday 12th Auguyst 12:00
Red flagged/ more escalation to his supervisor
Superviors name is Lyanda – durban branch
supervisor in sales who dealt with the call is Luyanda update - 10210 – durban branch
There is still a cable issue and they are still sorting out the cable problem and when there is a solution to the problme , a new cable they will let us know and we are still waiting?
we need adsl and we canot do anything without Telkoms input on this
X
hello , it is now over a month and i still dont have the phone line that i ordered, i dont believe that a Telkom line cannot be installed or problem solved in 4 weeks? i have escalated it over 7 times in this period - Telkom update as of Friday 12th Auguyst 12:00
Red flagged/ more escalation to his supervisor
Superviors name is Lyanda – durban branch
supervisor in sales who dealt with the call is Luyanda update - 10210 – durban branch
There is still a cable issue and they are still sorting out the cable problem and when there is a solution to the problme , a new cable they will let us know and we are still waiting?
we need adsl and we canot do anything without Telkoms input on this
X